A mediator's role is to listen and facilitate a discussion between the disputants. It is important for the disputants to be able to share and hear both viewpoints without interruption. This process facilitates communication between both parties.
- One disputant shares his side of the story.
- The mediator paraphrases this viewpoint and asks clarifying questions if necessary.
- The other disputant shares his side of the story.
- The mediator paraphrases this second viewpoint again asking clarifying questions if necessary.
- The mediator asks both disputants to come up with as many possible solutions to the problem as they can.
- The disputants agree to one of the solutions.
***Remember: It is not necessary for the disputants to agree upon exactly what happened to cause the problem. However, the solution must be mutually agreed upon.
Before mediation begins:
- Calm Down
- Agree on rules (not to interrupt, take turns, work toward a solution)
Mediation Tips for the Disputants:
- Attack the problem, not the person
- Take responsibility for your actions
- Making excuses
- Name calling
- Bringing up the past